FAQ
📦 Order & Payment
How can I place an order?
You can place an order directly through our website by selecting your items, choosing your size, and completing checkout.
Can I cancel my order?
Orders can only be canceled before dispatch. Please contact customer support as soon as possible.
🚚 Shipping & Delivery
How long does delivery take?
Local orders are delivered in 3–4 working days. International orders are delivered in 7–8 working days.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Will I have to pay customs on international orders?
Yes, customs duties and taxes are the customer’s responsibility and must be paid at delivery.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
🔁 Returns, Exchanges & Store Credit
What is your exchange policy?
You can exchange your order within 7 days of receiving it, provided the item is unused, unwashed, and in original condition with tags intact.
Do you offer refunds?
Refunds are only issued if the order cannot be fulfilled or if the product delivered is damaged or incorrect.
Can I get store credit instead of an exchange?
Yes, you can opt for store credit, which can be used for future purchases.
How do I initiate a return or exchange?
Please contact our customer support within 7 days of delivery to start the process.
Get in touch
Have questions about your order, or a general enquiry?