Refund policy

At Sarima, we want you to love what you wear. If something isn’t quite right, we’re here to help.

Exchanges

• Products can be exchanged within 7 days of receiving your order.

• You may exchange your item for any other product available on our store, subject to stock availability.

• The item must be unused, unwashed, and in its original condition with all tags intact.

Store Credit

• Instead of an exchange, you may opt for store credit of the same value, which can be used on your future purchases.

• Store credit is non-refundable and cannot be transferred or redeemed for cash.

Refunds

• We do not encourage refunds unless:

  • We are unable to fulfill your order, or

  • The product delivered is damaged, defective, or incorrect.

• In such cases, a refund will be processed after verification.

 

How to Initiate a Return or Exchange

Please contact our Customer Support within 7 days of delivery to initiate your return or exchange request. Our team will guide you through the process.

Sarima reserves the right to approve or decline returns that do not meet the above conditions.